techwork SDE cmdb explorer
OVERVIEW: The explorer itself is an easy to install and easy to use add-on for BMC SDE. It is fully integrated. You can use it within SDE dashboards and forms. It helps IT personnel to understand the infrastructure-, application- and Service landscape. In the context of Change management it provides a graphical WorkFlow view in order to get a better understanding of the Change path. However, it can be integrated in any CMDB or database.
BUSINESS RELEVANCE
| Category | Feature | Business relevance |
|---|---|---|
| IT Service / CI | IT infrastructure, application and desktop staff do not need to click through a number of different records and / or forms to get information about component and system relationships. | Time saver. Increase in efficency and effectiveness. |
| IT Service / CI | IT personnel knows which IT-Services / Business Services / Service Instance does not work if a component goes down | IT personnel can inform affected users instantly without time wasting manual search effort. |
| IT Service / CI | The Explorer provides impact analysis | Less Incidents are generated by changes |
| IT Service / CI | Drill down feature | The Explorer provides the “big picture” which yields understanding and “analysis” capabilities which yields know how. |
| Workflow | Overview of each change | Personnel get an overview of each Change request |
| Workflow | Category / Status of Workorders | The category / Status is shown graphically of each work order |
CMDB Explorer Screenshot
