BMC Service Desk Express (SDE)
BMC SDE ispart of the CMDB automation solution
:OVERVIEW: Increase efficiency and effectiveness of your IT Servicedesk
BMC SDE PROVIDES
- Native integration with BMC ProactiveNet, BMC BladeLogic Client Automation, and BMC Knowledge Management Express
- Easy integration with virtually any third party solution
- Wizard driven tools that simplify creation of workflow, queries and configuration
- Instant access to important service data via QuickViews
- Forms personalization to meet the needs of the organization
- Powerful workflow and reporting capabilities
WITH BMC SDE YOU WILL
-
Reduce support costs through rapid deployment, automation and
process efficiency
- Provide intuitive browser-based self service for end users and IT staffs
- Improve the processing efficiency of the service desk Leverage existing investments with easy integration capabilities
- Align business services with IT
HIGH LEVEL OF PRODUCT MATURITY
BMC SDE FEATURES
| Process | Feature |
|---|---|
| Incident Management | Incident and work order templates |
| Problem Management | Automatic problem scanner |
| Change Management | Change impact analysis |
| Change calendar | |
| Black out periods | |
| CI collisions | |
| CMDB | Graphial relationship viewer |
| IT Services | |
| Service Contracts | |
| Business Services | |
| SLM | Service Level Agreements |
| Operational Level Agreements | |
| Underpinning Contracts | |
| Crisis Management | Whiteboard ticker |
| Purchasing | Purchase requests |
| Vendor management | |
| Surveys | Collect feedback |
| Dashboard | Customize dashboards |
| Export query data | |
| Graphs, Calendar, Table | |
| Collaboration | Email conversation |
| Collaborative Workspace | |
| Discussion forum |
BMC SDE provides integrations to Monitoring, Discovery, Client automation, Project management out of the box.