create - BMC SDE
| Input | Transformation | Output |
|---|---|---|
| Configuration Items, Relationships, IT Services from discovery (ADDM) | Process of constantly creating / updating the CMDB | Accurate CMDB |
| Predictive Alarms from monitoring (PNet) | Process of analyzing the IT and business impact | Intelligent incidents enriched with IT and business information |
:TRANSITION: The discovered devices, Relations and IT Services are automatically transfered to the CMDB. Which means that the CMDB is always up to date.
:BUSINESS CHALLENGE: The high cost and complexity of point-to-point integrations between disparate technology management and process tools keeps IT disciplines separated and unable to see how their decisions and actions affect the larger IT and business environment. As a consequence, IT remains largely focused on technology issues rather than business objectives. Without a complete picture of dependencies, IT is unable to effectively coordinate its many disciplines from a business perspective.
:BUSINESS NEEDS: The business needs IT innovations. They demand fast IT services and changes without any disruption. The CMDB informs IT personnel about side effects, business impacts and risk of any changes within the environment.
:INTEGRAION ENGINE: The integration engine orchestrates all the data and information transfers into the CMDB. It has a number of standard interfaces and adapters. It also provides Web Services for other Applications which means 3rd party products can easily consume CMDB SDE information.
| Feature | Description | Importance level |
|---|---|---|
| Communication viewer | Capture communication between CIs in a single diagram | very |
| IT Service viewer | Capture IT service configuration within a single diagram | very |
| Relationships | Discover relationships and run impact analysis | very |
| Self maintaining | It constantly gets new information from discovery and monitoring | very |
BMC SDE provides preconfigured Incident-, Problem-, Change-, Release- and Configuration mgmt processes.