tune & train
| Input | Transformation | Output |
|---|---|---|
| Data and information | Process of analysing data and information within the 3 tools | List of things to finetune |
| IT personnel | Process of educate people | IT personnel can efficently and effectively use the tools to generate business benefits |
:TRANSITION: Various status and progress reports are generated by the CMDB.
:TUNING: It is necessary to finetune data and information. IT Services have to be mapped to business services. Underpinning contacts have to be linked to CIs and Service Level Management has to be configured.
:AFTER THE PROJECT: The cycle starts again. New devices, Software components, IT Services are discovered, monitored and the CMDB is updated every single day.