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Freshservice
AI-Powered ITSM & ESM solution

  • FreshService - Dashboard
  • FreshService - Tickets
  • FreshService - Freddy AI

Freshservice is designed with an emphasis on the service experience

Freshservice provides enterprise-grade ITSM, for all business types. With Freshservice you can enable IT, operations, and business teams to deliver exceptional services—without complexity. Maximize operational efficiency with simple, AI-powered Service Management.

Freshservice capabilities

  • Unify IT to improve efficiency

    IT now drives both business operations and support, making automation essential for enhancing employee and agent efficiency while ensuring business continuity. freshservice brings together teams and tools, so you can cut costs, simplify processes, and boost satisfaction from the service desk to the C-suite.

  • Built-In AI

    Enhance the efficiency of your staff, systems, and processes with integrated AI. Save time by automating common queries and offering self-service options. Gain valuable performance insights and boost productivity with conversational prompts.
    READ - Freddy AI Agent

  • Unify IT to improve efficiency

    Freshservice helps you save time with codeless drag-and-drop automation. Built-in workflows and integrations streamline low-value tasks, improve problem-solving, foster collaboration, and enhance communication—leading to even greater efficiencies.

  • Enhance productivity with integrations

    Integrate with cloud and on-premise enterprise applications—with minimal complexity for faster time to value and higher productivity. Less switching and toggling, more resolving and engaging. Go even further with techwork automator.

  • Start with...

    Freshservice

    • Consumer-grade service
    • Incident Management
    • SLA Management
    • Knowledge Management
    • Sandbox environments
    • Unified service catalog
    • AI-Powered Service Management
    • Problem Management
    • Change Management
    • Release Management
    • Workflow Management

  • Take it further...

    Expand capabilities with techwork

    • HR Process Automation
    • Compliance
    • Facility Management
    • Finance Management
    • IT Security Management
    • IT Governance
    • Health & Safety
    • Business Process Optimization
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Helping you get the best out of Freshservice

At techwork we are experts in getting the best out of your Freshservice solution. We developed our automator product to enable customers to connect with third-party applications and to automate manual workflows. Infact, automator is also trusted by many other partners, so you know it will manage your integrations and worflow automations effectively.

Feel free to learn more about Freshservice here, or take a look at our automator product here.