Updated: Mar 9, 2020
With the help of the automator the integration of Snow assets into the 4me CMDB is efficient and effective. Snow itself is capable of sending emails to a specific email address out of the box.
So, how does sending an email out of Snow helps?
The assets to integrate are attached in a csv file Snow sends an email with a csv attachment (Snow csv report) containing about 10000 items – example of one project.
The automator reads the csv file The csv file gets parsed by the automator. The automator then checks if a certain item already exists. If yes, it updates the item. If no, it creates the item. Further personal assets like assigned computers are automatically linked to the correct user. The effect is that within 4me the support agent knows instantly what CIs belong to a specific user.
Risk mitigation The automator sends a status mail to 4me. This mail creates a ticket about the outcome of the transfer.
1 automator package
3 days of development