During the summer – physical button

We are going to develop 2 new automator capabilities in Summer 2017.

1. Physical button

2. Automator audit report

Physical button

Everyone can push a button right? We are connecting the physical button to ITRP.

Well, but what could be a purposeful function?

An Example

One example is printer maintenance. Some companies outsource printer maintenance completely i.e. the vendor is changing, maintaining everything except adding paper. Right now, without the button a toner change request could work like that:

1. User goes to the printer

2. Printer is low on toner

3. User contacts the Service Desk

4. User uses another printer

5. Service Desk looks for the Printer Serial No.

6. Service Desk calls the printer company or writes an email

With the button it will work like that:

1. User goes to the printer

2. Printer is low on toner

3. User pushes the button

4. A Service Request in ITRP will be created automatically and an email including Serial No. etc. goes to the printer company, of course automatically

Result:

Time and nerves saved for Service Desk staff.

Other Examples

There are many other examples for using such a button. The spectrum goes from ordering Pizza, creating a request because the vending machine run out of coffee to automate orders of spare parts.