Structured surveys in ITRP

Some ITRP customers start engaging with Business Intelligence and need to get structured feedback from users to cover the customer’s perspective.

Input

The service forms provide a simple way to collect structured data. The automator sends out a mail with a survey link on completion of every 10th request. The questions are defined in ITRP.

Transformation

The answered questions are saved in the ITRP request’s custom data. This means that the feedback a requester sends is not anonymous (A blog post about anonymous  feedback by using SurveyMonkey will follow).

Output

The techwork ITRP_reporting solution automatically provides normalized ready to use SQL fields and tables. You can instantly use the data in PowerBI, Excel or other Reporting and Business Intelligence solutions.