Surveys in ITRP | Option 2 Survey Monkey

In the context of surveys we provide 3 different options: Survey application Anonymous results? Approachautomator Service Form No Survey result is saved in the custom data field of the linked request. Read more. Survey Monkey Yes The automator collects at a configured time the results and stores the aggregated results in a specific ITRP record. Google forms Yes Similar to Survey Monkey.

The process

Design:  is done in SurveyMonkey. Surveys are already beautifully designed and you can use a wide range of components.

Connect:  SurveyMonkey and the automator need to be connected. Whenever the automator triggers a survey the link to the SurveyMonkey form is sent out to the customer/end-user.

Get responses: People provide feedback. Details are stored in Survey Monkey. You can start using SurveyMonkey analytics.

Collect: The automator collects already aggregated results periodically based on your insight needs.

Gain insights:  The techwork ITRP_reporting solution automatically provides normalized ready to use SQL fields and tables including the collected feedback/survey data. You can instantly use the data in PowerBI, Excel or other Reporting and Business Intelligence solutions.