Your KCS project does not take off…
Business case
Knowledge management in general has the potential to contribute significantly to efficiency and effectiveness. It really becomes crucial when it comes to Self Service. The Organization as a whole benefits if customers search for solutions in Self Service and find them! Usually customers stop searching if they do not find expected articles.
What helps?
1: I find it very helpful to promote recently verified articles in Self Service for a month or so on the homepage in Self Service. That way customers are aware what knowledge articles are available.
2: 4me provides an easy way to know what people searched for. Create articles for these specific topics and promote them in Self Service too.
How can I promote articles in Self Service?
With the help of the automator you just need one package to promote those articles on the homepage of Self Service for a time frame of your choice automatically. No manual maintenance required.
Questions?
Simply write an email to k.konwalin@techwork.at