automator

Purpose

The automator is a cloud based service with the purpose of simplifying and accelerating the development and deployment of automations. It is an affordable middleware that stores automation code on a central platform to remote-control and integrate a variety of applications.

Cloud or on-premises

The automator is available as a cloud service or on-premises.

Development of integrations

The language is JavaScript ES6 based. The development of automations is very efficient and fast due to the extensive automation libraries.

Unique set of features
  • Easy cross application workflow automation

  • High quality SIAM integrations between Service Management tools

  • Front end wizards for any REST API capable application

  • Batch processing

  • Test driven integrations

Vendor

techwork data gmbh

Infographic

 
Moderne Stadt

Service management

Purpose

4me allows an organization’s internal and external service providers to collaborate seamlessly, while the level of service that each party provides is tracked in real time. The unique features that 4me provides for Service Integration and Management (SIAM) dramatically improve the success of selective outsourcing.

 

The self service capabilities of 4me make it possible for organizations to offer their employees online support for any type of question, issue or order. 4me makes it easy for all functions that support the core business – such as IT, HR and Finance – to increase their support efficiency and, in turn, improve the productivity of all employees.

Cloud

4me is available as a cloud service. In special circumstances it can be installed on-premisses too.

Unique set of features
  • Only tool that fully supports a service centric approach

  • Seamless integration with other Service Providers without developing expensive interfaces

  • Extensive collaboration capabilities

  • 8 times faster compared to mainstream tools (measured on a 3G connection)

  • KCS based knowledge management

  • Fully fledged CMDB is part of the product

Vendor

4me, Inc.

Product page

 

jira service desk

Purpose

Jira​ Service Desk is mainly used to extend teams that use Jira or Jira Software with some Service Desk capabilities.

Cloud or on-premises

There are three offerings:

  • Cloud

  • Data-center

  • Server

Development of integrations

The language is JavaScript ES6 based. The development of automations is very efficient and fast due to the extensive automation libraries.

Vendor

Atlassian​

Product page

Geschäftsleute
 
Glasdach

confluence

Purpose

Content collaboration tool from meeting notes via product documentation to project plans. However we focus on knowledge management.

Knowledge Methodologies supported
  • Classic with verifiers

  • Knowledge Centered Service

Vendor

Atlassian​

Product page

Contact

Erdbergstrasse 52-60

1030 Wien

Austria

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Tel: +43 1 585 77 55

office@techwork.at

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